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Brownells Reviews

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Overall Rating

4.9
18 Reviews
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About Brownells

Brownells.com is a premier supplier of firearms, reloading supplies, gunsmithing tools, gun parts, and accessories. They offer a wide range of products, including AR-15/M16 parts and accessories, precision tactical rifles, shotguns, and semi-automatic pistols. They also provide reloading equipment and supplies.

One of their notable services is the Brownells Forever Guarantee. They stand by the quality of their products and offer to take back any product at any time if the customer decides they don't need it, don't want it, or just didn't like it, with only very few exceptions.

They also have a Deals page where customers can find the latest deals, discounts, and promotions. This includes exclusive products and bundles, as well as great deals on quality products.

In addition, they have a feature called Brownells Blueprints which is an exploration of building your own setup, empowering customers to take control of every component and design element. They also have Brownells Monthly Picks where their employees, who are avid shooters, hunters, and competitors, share their favorite products and how this gear helps make their shooting experience more rewarding.

Whether you are looking for a new firearm part or accessory or that new gun for next hunting season, Brownells has you covered. They have all the new products from your favorite brands to help you stay on top of your game.

Since 1939, Brownells has been committed to gunsmiths, shooters, police, and hunters. They are a leading supplier in the industry and have been serving their customers for nearly 80 years.

Brownells Pros & Cons

Pros:

  • Wide Range of Products: Brownells offers a vast selection of firearm products, accessories, and gunsmithing tools.
  • High-Quality Products: They provide high-quality products from renowned manufacturers.
  • Generous Return Policy: Brownells has a 60-day return policy, allowing customers to return items if not satisfied.
  • Competitive Pricing: They offer competitive pricing with regular sales and promotions.
  • Informative Resources: The website includes informative articles, videos, and tutorials to enhance firearms knowledge and skills.
  • Tracking Information: Customers can track their orders, receiving updates on the status of their shipments.
  • Free Shipping: Free shipping is available on orders over $49.

Cons:

  • Customer Service Issues: Many customers have reported poor customer service, including long wait times and unhelpful responses.
  • Staffing Problems: Some customers have experienced delays due to staffing issues, which can affect order processing times.
  • Shipping Issues: There have been complaints about high shipping costs and issues with tracking and delivery.
  • Product Accuracy: Some customers have received defective products or incorrect items, leading to frustration and difficulty in returning them.
  • Communication Problems: There have been instances of poor communication, including unresponsive customer service and unclear policies.

Overall, while Brownells offers a wide range of high-quality products and competitive pricing, the company has significant issues with customer service and shipping, which can impact the overall customer experience.

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Brownells Customer Reviews (18)

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Mary Enos
Mary Enos
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Optics Galore

Finally found the perfect scope I've been searching for ages. The quality is superb and the variety they offer is insane! Y'all should check it out.

Apr 8, 2023
Aidan Lee
Aidan Lee
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Fantastic Forever Guarantee

Accidentally bought the wrong gun part. Their Forever Guarantee let me return it, no questions asked! Love the hassle-free experience. Keep up the good work!

Apr 8, 2023
Sharen Gomez
Sharen Gomez
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Ammunition Heaven

Couldn't believe the range of ammo they offer! Got all I needed for my range days, and the prices were pretty fair too. Will definitely stock up from here again.

Apr 8, 2023
George Randall
George Randall
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Daily Defense Series - Life-changing!

The Daily Defense series really helped me build my personal defense skills. It's amazing how much I've improved! Kudos to them for offering this.

Apr 7, 2023
Viðar Felixson
Viðar Felixson
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Survival Gear Must-Haves

Prepping for my next outdoor adventure and found the best survival gear here. Quality is outstanding, and the range is vast. Can't wait to hit the trails!

Apr 6, 2023
William Ward
William Ward
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They've got it all!

They've got it all, from AR parts to reloader dies. Quality stuff, great selection, and they stand by their products. Brownells is the real deal, folks

Apr 5, 2023
Mary Port
Mary Port
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Excellent service

Been a customer for years. The service is top notch, the prices are righteous, and they've always got free tech support if you need it. Hard to beat, I say!

Apr 4, 2023
Helena Schmidt
Helena Schmidt
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Unbeatable Selection and Service

Man, I gotta tell ya, their inventory is next-level! Picked up a rare gun part I couldn't find anywhere else. The videos & articles were a godsend too!

Apr 4, 2023
Ulrike Kohler
Ulrike Kohler
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Top-Notch Gunsmithing Tools

Well-made and durable. My workshop's now fully equipped, and I couldn't be happier!

Apr 2, 2023
Emile Koch
Emile Koch
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Reloading Supplies on Point

Reloaders, look no further! Got everything I needed for my reloading bench. Smooth transaction and swift delivery.

Apr 2, 2023

Brownells Customer’s Q&A

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Brownells Features and Benefits

Brownells.com is known for its:

  • Wide range of firearm products, accessories, and gunsmithing tools.
  • High-quality products from renowned manufacturers.
  • Extensive inventory of firearms, including rifles, handguns, shotguns, and more.
  • Specialization in gunsmithing tools and supplies, offering a wide range of options for firearm maintenance and customization.
  • Generous return policy. If not satisfied with a purchase, it can be returned within 60 days of receipt for a refund or exchange.
  • Dedicated customer service team known for their prompt and helpful assistance in resolving any queries or issues.
  • Competitive pricing. They also have regular sales and promotions to provide customers with good deals.
  • Informative articles, videos, and tutorials on their website, helping customers enhance their firearms knowledge and skills.
  • Tracking information for orders so that customers can monitor their shipments.
  • Free Shipping over $49 on all products.

Remember, experiences can vary, and it's always a good idea to do some research before making a purchase. Enjoy shopping at Brownells.com!

Brownells Pricing

Brownells.com Pricing Policy:

  • Prices Displayed: Prices on the website are quoted in U.S. dollars and do not include shipping and handling or sales taxes, if applicable.
  • Additional Charges: Shipping and handling charges, as well as state and local sales or use taxes, will be added to the total invoice price.
  • Price Changes: Prices can change without prior notice, and any errors in pricing will be corrected on the system.

About brownells.com Payment Method?

Brownells.com offers several payment methods. They accept credit cards such as MasterCard, Visa, Discover, and American Express. When you fill out the payment step of the checkout process, you need to provide your card number, expiration date, your name (as it appears on the card), and security code. Please note that by submitting the order, your card will be pre-authorized for the amount of your order plus $1 to cover any tax or shipping variance and those funds will be held. Your bank will hold these funds until the transaction completes, but the hold may last up to 7 days for credit and debit customers and 30 days for pre-loaded card customers depending on your issuing bank.

In addition to credit cards, Brownells also accepts gift cards. To use a gift card, place your order and go to checkout. Then, enter your gift card authorization number on step 2 of the checkout process. Your gift card balance will be updated in your e-mail order confirmation.

If the original method of payment is cash, check, or a credit card that has expired, a Brownells gift card will be issued. Any items returned after 45 days of delivery will be issued store credit in the form of a Brownells Gift Card.

Brownells FAQs

FAQ

Brownells Alternatives

Here are the top alternatives to Brownells.com:

  1. Optics Planet: Offers a wide range of firearm accessories, maintenance, and storage products.
  2. MidwayUSA: Sells just about everything for shooting, hunting, and the outdoors.
  3. GunBroker.com: An online gun auction site where you can find new and used guns for sale.
  4. Midsouth Shooters Supply: Offers an extensive selection of reloading and shooting supplies, tools, and equipment.
  5. Natchez Shooting & Outdoors: Your one-stop-shop for all your outdoor needs.
  6. AR15.com: A platform for firearm discussion and resources from AR-15, AK-47, handguns, and more.

These alternatives were ranked by their affinity to Brownells.com in terms of keyword traffic, audience targeting, and market overlap. Each of these sites offers a unique range of products and services that cater to different needs and preferences of firearm enthusiasts. Remember to always check the policies and reviews of each site before making a purchase. Happy shopping!

FAQ

How To Open A Brownells Account?

To open an account on Brownells.com, follow these steps:

  1. Visit the Brownells.com website.
  2. Click on the "Sign In" button located at the top right corner of the homepage.
  3. In the new page, click on the "Create A Brownells Account" button.
  4. Fill in the required information, such as your email address and password.
  5. Click on the "Get Started" button to complete the account creation process.

Once the account is created, you can access features like saved carts, favorite products, order history, and more. Remember to keep your login credentials secure. Enjoy shopping at Brownells.com!

FAQ

What forms of payment does Brownells accept?

Brownells accepts American Express, Discover, MasterCard, and Visa. Payment requires the complete credit card number, expiration date, credit card security code, and the full name of the person the card is issued to.
FAQ

What is the expected delivery time for ground shipping?

Ground-delivery time typically ranges from 3-5 business days.
FAQ

How long does it take for Standard Mail through USPS to deliver?

Standard Mail through USPS can take 5-7 business days depending on your mail service.
FAQ

What is Brownells's delivery time for catalogs?

Brownells's catalogs are shipped bulk mail, and usually take approximately 4-6 weeks for delivery.
FAQ

What is Brownells's cost of Standard shipping?

Brownells's standard shipping is their economic option and costs $7.00 on orders less than 1 pound and $8.00 on orders greater than 1 pound (free for Edge members). Expect 5-7 days for delivery.
FAQ

How long does it take for Brownells's refunds to be processed?

Brownells's refunds generally take 5-7 business days to process once received into their return area.
FAQ

Is there a time limit for returns?

Any Brownells's items returned after 45 days of delivery will be issued store credit in the form of a Brownells Gift Card.
FAQ

What is the Brownells Forever Guarantee?

The Brownells Forever Guarantee is a commitment from Brownells that they stand by the quality of their products. If you purchase a product from Brownells and decide you don't need it, don't want it, or just didn't like it, they'll take it back at any time, with only very few exceptions. This guarantee has been in place for nearly 80 years. Exceptions to this guarantee include firearms, ammunition, modified 80% frames & receivers, gun powder, primers, liquids, and limited quantity/hazardous items. All other products are covered by the guarantee. The return policy applies to the product's original owner along with proof of purchase. If a Brownells/Sinclair product was purchased through another retailer as a new product, proof of purchase will be required. Any items returned within 45 days of delivery are entitled to a refund or identical exchange. Any items returned after 45 days of delivery will be issued store credit in the form of a Brownells Gift Card.

FAQ

About brownells.com Prices and Cost?

Brownells.com is a premier supplier of firearms, reloading supplies, gunsmithing tools, gun parts, and accessories. They offer a variety of products at competitive prices. For instance, they have BRN slides for Glock® or Sig® as low as $99.99. They also offer gun parts for sale online with discounts up to 89% off. In addition, they have a deals page where you can maximize your buying power by checking out the latest deals, discounts, and promotions. They also offer guns for sale online with discounts up to 47% off plus rebate. Please note that the prices displayed on their site are quoted in U.S. dollars and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. Customers are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

FAQ

What is the return policy of Brownells?

The return policy of Brownells is quite straightforward. If you buy a product from Brownells and decide you don't need it, don't want it, or just don't like it, they'll take it back any time with a few exceptions. They require proof of purchase to honor all refunds. Only the original account or purchaser may return an item. Any items returned within 45 days of shipment are entitled to a refund to the original method of payment. If the original method of payment is cash, check or credit card that has expired, a Brownells gift card will be issued. Any items returned after 45 days of shipment will be issued store credit in the form of a Brownells Gift Card. Some perishable items may be eligible for return if returned within 30 days from the date of purchase. However, due to regulations and safety consideration, ammunition, gun powder, primers, most liquids, and other Limited Quantity (LQ) and Hazardous items are not returnable. Firearm and FFL purchases carry a Manufacturer's warranty and any product issues should be submitted to the manufacturer first. 80% frames and receivers cannot be returned once the receiver or frame is modified in any way. Any products that are subject to pending or implemented restrictions due to Federal, State, or Local regulation/legislation are not eligible for return. All other products are Guaranteed.

FAQ

How do I track my order on Brownells.com

To track your order on Brownells.com, you need to follow these steps:

  1. Visit the Brownells website and log in to your account.
  2. Go to the order history section.
  3. Locate the specific order you want to track and click on the tracking number provided.

Your order number should have been emailed to you after placing your order online. If you have a web account, you can log in to view your order history there. You may also call customer service at 1-800-741-0015 to request that information.

Please note that it may take up to one business day after placing your order for your order status to be made available. Each item in your order will have one of these types of status: Order Pending, Order In Progress, Order Shipped, Order Received - Items on backorder, or Order Cancelled. Status information is updated daily. Backordered items may be sent in multiple shipments - you will not be charged for additional shipping costs.

FAQ

About brownells.com Popular Products and Services?

Brownells.com is a premier supplier of various products and services related to firearms. They offer a wide range of items including firearms, reloading supplies, gunsmithing tools, gun parts, and accessories. Some of their popular products include AR-15/M16 parts and accessories, precision tactical rifles, shotguns, and semi-automatic pistols. They also provide tools and cleaning supplies.

In addition to these, they have a feature called Brownells Blueprints which is an exploration of building your own setup, empowering you to take control of every component and design element. They also have a Brownells Deals Page where you can find the latest deals, discounts, and promotions.

They also offer products from over 1,000 brands for firearms, ammunition, reloading, gun parts, optics, and shooting accessories. Some of the popular brands include 10-8 PERFORMANCE LLC, 100 STRAIGHT PRODUCTS, 17 DESIGN AND MANUFACTURING, 1791 GUNLEATHER, 2A ARMAMENT, and many more.

Lastly, they stand by the industry’s strongest guarantee for nearly 80 years. If you buy a product from them and decide you don’t need it, don’t want it, or just didn’t like it, they’ll take it back any time with only very few exceptions. This is known as the Brownells Forever Guarantee.

FAQ

How do I contact customer service at Brownells.com?

You can contact the customer service at Brownells.com through several methods. Their Customer Service Hours of Operation are from 8:00 AM - 5:00 PM CST (Mon-Fri). They also have Live Chat Hours of Operation from 8:00 AM - 6:00 PM CST (Mon-Fri) and 9:00 AM - 5:30 PM CST (Sat-Sun). You can reach them via their contact phone number: 1-800-741-0015 or 641-623-5401. You can also send them an email at orderdesk@brownells.com or info@brownells.com. If you have any questions about your purchases, returns, or upcoming events, please feel free to contact them.

FAQ

What is the shipping policy of Brownells?

Brownells provides several shipping options. The Standard Delivery is their economic shipping option, costing $8.99 for orders less than 1 pound, and $9.99 for orders greater than 1 pound. This service takes 5-7 business days for delivery. They also offer Ground Delivery for $15.99 (up to 200 lbs) which takes 3-5 business days for delivery. For faster delivery, they have 2 Business Days Delivery for $23.99 and 1 Business Day Delivery for $35.99. Orders weighing more than 200lbs require truck shipment. Certain items are only deliverable by Truck, either because they're too heavy or because they are considered hazardous. If the carrier is unable to deliver the package to the requested address, the package may be sent back to Brownells. Once Brownells receives the package, a return will be processed. Original shipping charges and applicable fees with not be refunded. If the order is still needed, a new order must be submitted, and shipping charges or any applicable fees will be applied.

FAQ

How do I track my order on Brownells.com?

To track your order on Brownells.com, you need to follow these steps:

  1. Visit the Brownells website and log in to your account.
  2. Go to the order history section.
  3. Locate the specific order you want to track and click on the tracking number provided.

Your order number should have been emailed to you after placing your order online. If you have a web account, you can log in to view your order history there. You may also call customer service at 1-800-741-0015 to request that information.

Please note that it may take up to one business day after placing your order for your order status to be made available. Each item in your order will have one of these types of status: Order Pending, Order In Progress, Order Shipped, Order Received - Items on backorder, or Order Cancelled. Status information is updated daily. Backordered items may be sent in multiple shipments - you will not be charged for additional shipping costs.

FAQ

Does Brownells offer international shipping?

Yes, Brownells does offer international shipping. However, there are a number of items which Brownells sells that may require either US State Department approval or Department of Commerce approval and an export license is necessary before they can be shipped out of the United States. The regulations are complex and constantly changing but Brownells staff is here to help you understand what is needed and will gladly work with you to correctly accomplish the task. It can easily take 30-60 days to obtain an export license, so plan ahead accordingly. For firearms, firearms parts, on some other items you will be required to provide an import permit or certificate from your government for Brownells to include along with the export application for your order. If your country does not require an import license, you will need to post Brownells a certified letter reflecting this information. You will also have to provide Brownells with a written purchase order for the items you wish to order. This can be an official purchase order or a written order on your company's letterhead, paragraphing in letter form the items you wish to order. Your signature and date is required on these items as well. The US Department of State also requires that your written order reflect that Brownells is the supplier your order is directed to. Failure to do so will cause your application to be denied. When an exemption or exception can be used for a shipment you may be required to fill out an end user certificate provided by Brownells. You may also need an end user certificate for licensed items. Brownells partners with various shipping carriers, including UPS, FedEx, and USPS, to ensure reliable and efficient delivery of their products.

FAQ

brownells.com Return Policy?

Brownells.com has a comprehensive return policy. If you buy a product from Brownells and decide you don't need it, don't want it, or just don't like it, they'll take it back any time with a few exceptions. They require proof of purchase to honor all refunds. Only the original account or purchaser may return an item. Any items returned within 45 days of shipment are entitled to a refund to the original method of payment. If the original method of payment is cash, check or credit card that has expired, a Brownells gift card will be issued. Any items returned after 45 days of shipment will be issued store credit in the form of a Brownells Gift Card. Some perishable items may be eligible for return if returned within 30 days from the date of purchase.

As for their shipping policy, they offer multiple flat-rate shipping options to all of the United States including Alaska, Hawaii, Puerto Rico, and all U.S. territories. They use all of the domestic shipping services— USPS, UPS, FedEx and Speedee — and will select the best shipper to deliver your order in the time frame you request. Standard is their economic shipping option. $8.99 on orders less than 1 pound, and $9.99 on orders greater than 1 pound. Expect 5-7 Business days for delivery. Standard service ships with USPS final delivery and must be shipped to a valid Postal Address. Delivery methods may include USPS, SmartPost or SurePost. This option is unavailable for FFL items, Limited Quantity (LQ), aerosol and hazardous products that have carrier restrictions. They’ll ship anywhere in the lower 48 states for only $15.99 (up to 200 lbs). Expect 3-5 Business days for delivery. Delivery methods may include FedEx, SpeeDee or USPS. Ground Shipping to Hawaii, Alaska, Puerto Rico, and the US Territories is through USPS Priority. Orders shipping via USPS Priority and over 5lbs will require an additional $10 charge. There are a small number of products that don't qualify for their Ground Delivery Program. They also offer 2 Business Days Delivery and 1 Business Day Delivery options for $23.99 and $35.99 respectively (up to 200 lbs), including orders to Hawaii and Alaska. These options are unavailable for LQ, aerosol, and hazardous products. Some products do not qualify for the flat-rate 2 Business Days Plan and 1 Business Day Plan. These orders must be placed by 1 pm CST Monday - Friday, to ensure prompt delivery. Orders weighing more than 200lbs require truck shipment. Certain bluing kits and other heavy items are only deliverable by Truck, either because they're too heavy or because they are considered hazardous. If the carrier is unable to deliver the package to the requested address, the package may be sent back to Brownells. Once Brownells receives the package, a return will be processed. Original shipping charges and applicable fees with not be refunded. If the order is still needed, a new order must be submitted, and shipping charges or any applicable fees will be applied.

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